At INNOPLUS, we stand behind the craftsmanship of our EDC gear. If you are not completely satisfied, we are here to help.

1. Return Window (30-Day Policy)
You have 30 calendar days from the date your package is marked as "Delivered" to initiate a return. Requests made after this 30-day window will not be accepted.

2. Eligibility for Returns
To be eligible for a return, your item must be in the exact same condition that you received it:

• Completely unused and free of scratches or wear.
• In its original unopened packaging with all accessories, spare bearings, and tools included.
• Proof of purchase (Order ID) is required.

3. Return Shipping Costs & Restocking Fees

• Zero Restocking Fee: We do NOT charge any restocking fees for any returns.
• Defective/Wrong Items: If the item is defective, damaged in transit, or we shipped the wrong item, INNOPLUS will cover 100% of the return shipping costs.
• Customer Remorse: If you are returning the item because you changed your mind or ordered the wrong variant, you (the buyer) are responsible for paying the return shipping costs. Original shipping costs are non-refundable.

4. How to Initiate a Return

• Step 1: Email us at support@innoplusspinner.com with your Order ID, reason for the return, and clear photos/videos of the product and packaging.
• Step 2: Within 1-2 business days, our team will review your request and provide a Return Authorization along with the correct warehouse receiving address.
• Warning: Please do NOT send your purchase back to the manufacturer or the original address on the shipping label without contacting us first. Unauthorized returns will not be processed.

5. Damaged on Arrival (DOA) / Defective Items
Due to the precision nature of our mechanical sliders and spinners, please inspect your order immediately upon receipt. If the item is damaged, contact us within 48 hours with photos of the damaged box and product details so we can arrange a free replacement.

6. Refund Processing & Timelines
Once your return is received and inspected at our warehouse (1-3 business days), we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically applied to your original method of payment. Please allow 3-7 business days for your bank or credit card company to process and post the refund.

7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all of this and still have not received your refund, contact us at support@innoplusspinner.com.

8. Exchanges
We only replace items if they are defective or damaged. If you need a different style or metal variant, please return your original item for a refund and place a new order.