Thank you for shopping at INNOPLUS. We strive to process and dispatch your EDC gear as quickly as possible.

1. Order Processing Time

• Handling Time: All orders are processed and dispatched within 1–3 business days (Monday through Friday) after payment confirmation.
• Cut-off Time: Orders placed after 5:00 PM (EST) will begin processing the next business day. Orders are not shipped on weekends or major holidays.

2. Shipping Destinations, Rates & Transit Times
We utilize local warehouses in the US and EU, alongside our central warehouse, to optimize delivery. Shipping charges are calculated at checkout. We offer FREE US SHIPPING on all orders over $50.

• United States: Standard Shipping takes 3–7 Business Days (Local Warehouse) or 7–12 Business Days (Central Warehouse). Free over $50; a flat rate of $4.99 applies for orders under $50.
• Europe (EU/UK): Standard Shipping takes 5–10 Business Days. Flat rate of $6.99.
• Rest of the World: International Direct takes 10–20 Business Days. Shipping costs are calculated at checkout based on destination.
  (Note: Total Delivery Time = Processing Time + Transit Time. Please adjust the exact dollar amounts if your actual flat rate fees differ).

3. How to Track Your Order
Once your order is shipped, you will receive a Shipping Confirmation email with a tracking number. You can track your package directly on our website via our tracking page.

4. Customs, Duties, and Taxes
For international shipments, the product prices and shipping fees do NOT include any destination-specific import duties, VAT, or customs clearance fees. All such fees are the strict responsibility of the buyer upon arrival. Shipping fees are non-refundable if a package is returned due to unpaid customs duties.

5. Address Changes & Delivery Issues

• Incorrect Address: If you need to change your shipping address, contact us at support@innoplusspinner.com within 24 hours of placing your order. Once shipped, we cannot reroute the package.
• Re-shipping: Buyers are responsible for additional shipping costs for packages returned due to an incorrect or incomplete address.

6. Damaged, Lost, or Delayed Packages
If your package arrives damaged, please take clear photos of the shipping box and the damaged product, and contact us within 48 hours of delivery. We are not responsible for delivery delays caused by severe weather, natural disasters, or customs inspections.

Refund & Return Policy

At INNOPLUS, we stand behind the craftsmanship of our EDC gear. If you are not completely satisfied, we are here to help.

1. Return Window (30-Day Policy)
You have 30 calendar days from the date your package is marked as "Delivered" to initiate a return. Requests made after this 30-day window will not be accepted.

2. Eligibility for Returns
To be eligible for a return, your item must be in the exact same condition that you received it:

• Completely unused and free of scratches or wear.
• In its original unopened packaging with all accessories, spare bearings, and tools included.
• Proof of purchase (Order ID) is required.

3. Return Shipping Costs & Restocking Fees

• Zero Restocking Fee: We do NOT charge any restocking fees for any returns.
• Defective/Wrong Items: If the item is defective, damaged in transit, or we shipped the wrong item, INNOPLUS will cover 100% of the return shipping costs.
• Customer Remorse: If you are returning the item because you changed your mind or ordered the wrong variant, you (the buyer) are responsible for paying the return shipping costs. Original shipping costs are non-refundable.

4. How to Initiate a Return

• Step 1: Email us at support@innoplusspinner.com with your Order ID, reason for the return, and clear photos/videos of the product and packaging.
• Step 2: Within 1-2 business days, our team will review your request and provide a Return Authorization along with the correct warehouse receiving address.
• Warning: Please do NOT send your purchase back to the manufacturer or the original address on the shipping label without contacting us first. Unauthorized returns will not be processed.

5. Damaged on Arrival (DOA) / Defective Items
Due to the precision nature of our mechanical sliders and spinners, please inspect your order immediately upon receipt. If the item is damaged, contact us within 48 hours with photos of the damaged box and product details so we can arrange a free replacement.

6. Refund Processing & Timelines
Once your return is received and inspected at our warehouse (1-3 business days), we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically applied to your original method of payment. Please allow 3-7 business days for your bank or credit card company to process and post the refund.

7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all of this and still have not received your refund, contact us at support@innoplusspinner.com.

8. Exchanges
We only replace items if they are defective or damaged. If you need a different style or metal variant, please return your original item for a refund and place a new order.